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Business Process of IS-Utilities
Overview
IS-U/CCS application components
- Integration of IS-U/CCS with standard SAP ERP system
- Integration of IS-U/CCS with standard SAP CRM system
Execution of the most important business processes:
- Customer information
- Customer information with IC Web Client
- Master data
- Move-in/out handling
- Device maintenance
- Meter reading
- Billing and invoicing
- Energy data management
- Contract accounts receivable and payable
- Waste management
Master Data and Basic Functions
· IS-U/CCS basic functions - Regional structure
- Scheduling
· Commercial master data
- Contract account
- Contract
- Technical master data
- Connection object
- Connection
- Premise
- Installation
- Point of delivery
- Device
Equipment
- Functional locations
- Material
· Enterprise organization/agent determination for Customizing functions
Device Management
· Device master data
· Inventory managment (integration with MM)
o Device procurement, device storage, device movement
· Device installation
o Installation, removal, replacement, and modification
o Device relationships and installation structure
· Meter readings
o Organization of readings
o Creation of meter reading orders and download to external systems
o Entry, validation, and extrapolation
o Monitoring of meter reading results
Billing and Invoicing
· Rate structure
o Rate types and rate categories
o Prices
o Billing schemas
o Rate determination
· Billing process
o Functions (including periodic and period-end billing)
o Simulation
o Out sorting
o Reversal
o Manual billing
· Invoicing
o Bill print-out
o Budget billing plan
o Reversal
· Discounts and surcharges
· Special billing features
· Customizing functions
Contract Account Receivables
· Organizational elements of contract accounting
· Transactions and account determination
· Posting and documents
· Account information
· Payments and returns processing
· Cash desk and payment lot
· Settlement control
· Deferrals/installent plans
· Interest calculation
· Dunning and collection
· Security deposits
· Transfer to general ledger (FI-GL) and integration into further SAP components
· Contract accounting as the basis for credit and collections management
· Demonstration of the customizing functions for all business processes
Customer Services
· Customer Interaction Center
o Operation and user-specific modification of CIC processes
o Design of the CIC interface
· Processing of business transactions
o Customer information/contacts
o Move-in/out
o Disconnection/reconnection of installations
o Master data generator
· Customizing functions
